How to get started with Elhi? Full Getting Started Guide at: https://www.elhi.tech/gettingStarted/ Download the Elhi Application from: https://www.elhi.tech/downloads.html ElhiTech Support Desk thanks you for watching this video. If you face any issues or need help, please do reach out to us at support@elhi.tech or WhatsApp us at +91-7290883544 for a quicker reply.

How do I know if I have a 2.4 GHz Wifi Connection? It's very easy to check if you have a 2.4 GHz Wifi Connection. Open up your WiFi menu on your computer and see if there are multiple options (SSID) with your WiFi's name. See if there are multiple similar network names (SSID), for example: "elhi_wifi" and "elhi_wifi_5G" "elhi_wifi" and "elhi_wifi 5.0" "elhi_wifi" and "elhi_wifi5" "elhi_wifi 2G" and "elhi_wifi" If there are multiple similar networks, the one with either 2G, 2GHz, or nothing extra in the name is most likely the 2.4GHz WiFi network. We would recommend you to connect to the Wifi and check through your computer settings. If you are using a Mac follow the below steps: Click on the WiFi icon in the top navbar while holding down the Option/Alt key. You will see detailed information in grey about your Wi-Fi. In the middle, it will show which channel your Wi-Fi is using. “Channel” will either...

Firmware Applicability:  0021-0400-0029-5.4 / 0021-0400-0029-5.4-B/ 0021-0400-0029-6.0-BE

Elhi uses mDNS discovery for finding the Elhi device on the network. In certain Network configurations, mDNS discovery can give issues. In these cases, you can use the Advance IP Scanning feature, which gives a higher resolution probability. To use the Advance IP Scanning, follow the steps below attempting to connect your Elhi device: Right-click on the Elhi Icon placed in the System Tray. Open Preferences and go to the System Tab. Check the "Advance IP Scan" option as shown below. Though Advance IP Scanning improves connectivity, it can take more time to establish connectivity (at least for the first time). It works only when one Elhi device is connected to the network. Some Network configurations might prevent Advance IP Scanning from not functioning as intended. Please contact ElhiTech support in case you need help.

Are you facing the below issue while configuring your Elhi. If you have done your basic checks (as mentioned in the FAQs), you can try troubleshooting as per the below steps. Elhi works on mDNS discovery for finding your Elhi device over the WiFi. In certain networking configurations and depending on the Windows version, mDNS discovery might give issues intermittently. To solve these issues, please follow the below guide. Feel free to contact us if you find yourself stuck anywhere. Open the "Command Prompt" as an Administrator. First, try to run the ping command to check if your computer is able to reach Elhi. Since it's not able to connect, we should be getting an error. Type in  ping elhi_(Serial Number).local  and press enter. For example, if your Elhi's serial number is 9800, type in  ping elhi_9800.local. If you are getting an error proceed with the below steps, else restart your Elhi application and try connecting again. The first step will be to add a registry ...

Are you facing the below issue while configuring your Elhi? If you have done your basic checks (as mentioned in the FAQs), you can try troubleshooting as per the below steps. Sometimes even when Elhi is paired to your Mac's Bluetooth, it's not able to connect. Please follow the below steps to reset the Bluetooth module of your computer. Keep in mind this will disconnect all of your Bluetooth accessories including your mouse/keyboard. Make sure you have a wired keyboard/mouse for Mac desktops. For MacOS Big Sur or earlier Remove Elhi from your paired bluetooth devices. While holding option + shift on your keyboard, click the Bluetooth icon in the menu bar Click “Reset the Bluetooth module” On the confirmation prompt, choose “OK” Your Bluetooth devices will disconnect for a moment as the module resets and should automatically reconnect Once done please restart Elhi and pair again. Restart the Application window and try again. For MacOS Monterey The option + shift + click on the B...